Wednesday, March 20, 2013

IT Support Engineer (Audio and Video) with Pactera Technologies



Responsible for maintenance Video and Audio system as tier-2 support, and provide Audio system (AV)/Video Teleconferencing (VTC) support services and support all operations, design and maintenance aspects of the VTC infrastructure in Santa Clara and other remote sites.

2 . Responsibilities
-       Responsible for Planning, Development, Implementation, Optimization and Support of the Audio and Video conference system
-       Establish standards, policies, configuration guidelines and procedures for operation of Network / Security Systems Infrastructure
-       Manage Performance tuning and Capacity Planning of production systems. Optimize architecture and maximize our computing resources
-       Design, Planning and Standardization of Highly Available, Load balance, Reliable enterprise Audio and Video system
-       Design, planning, technical support and administration for the Windows and Linux server platforms, including software and hardware
-       Management and configuration of Windows Server hardware and software, including Microsoft Windows Server, Notes or Exchange server, and other applications Implementation, deployment, and maintenance of new software packages which Audio and video systems are involved
-       Support of the Windows Services Administrators in routine support and administration tasks
-       Monitoring of existing audio and Video system, and provide performance and availability report and suggestion
-       Provide incident and after action reports and analysis.
-       Responsible for evaluating, designing, documenting, installing, implementing, testing, maintaining, operating, removing and upgrading, and modifying video teleconferencing equipment systems.
-       Capable of assisting the project manager with administrative tasks as assigned


3 . Qualifications
-       5+ years current experience of performance in designing, installing, and configuring enterprise telephony system deployments.
-       5+ years current experience of performance in designing, installing, and configuring enterprise VTC deployments.
-       Knowledge and use of IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, relevant video standards as well as DoD Video Security Technical Implementation Guides (STIGS) processes.
-       Strong experience on design, configure and troubleshoot complex VPN solutions using    MPLS based VPNs.
-       Ability to design and set-up management interface, bandwidth utilization, zone distribution, dial plan, telephony integration among other VTC enterprise system requirements.
-       Ability to install operates, maintain, troubleshoot, and upgrade Multipoint Control Units and endpoints for classified and non classified systems.
-       Experience with network Security Services such as; NAT, IPSec and Access Lists.
-       Linux/ UNIX system knowledge, programming in SHELL, PERL, PHP or SQL data base maintenance a plus
-       5 +years of experience installing, configuring, and maintaining Windows 2000/2003/2008 servers; Active Directory/ DNS/ DHCP
-       2 or more years of Linux and network administration experience a must
-       VMware VI (3.x), VSphere, and Lab manager experience preferred
-       MCSE, CCNA, CCNP certificate are a plus
-       Chinese writing and speaking skills preferred

4 .Physical Demands
-       Must be able to lift/carry materials up to 40 pounds, move about the office, turn on and operate a computer in the applicable environment, communicate efficiently and effectively on the telephone or in person, and complete required paperwork

5      Working Conditions

-       Standard indoor office environment

 Please send your resume to me at Beibei_chen@pactera.com.